Winter can keep the frozen nonsense.
Frozen pipe services
A pipe problem in cold weather needs a clear starting point. Call us about frozen pipe service and tell us whether water is failing to arrive, failing to drain, or backing up.
Based in Somerset, WI. Serving both sides of the St. Croix.
NOTICE AND DESCRIBE
Start the call with what changed
- 01
Water reaches the fixture but will not drain away.
- 02
Wastewater is backing up during cold weather.
- 03
A septic-system concern began after a freeze.
- 04
You are unsure which pipe or system is affected.
Separate water arriving from water leaving
The first useful distinction is what the water is doing. Does the faucet supply water normally, while the sink holds it? Has drainage changed in several rooms? Or has water stopped reaching a fixture? Those are different descriptions, and they help keep the service conversation focused.
Cold weather is part of the story, but it is not a diagnosis. Tell us when the problem started, whether the building was occupied and heated, and what was working before the change. Start with those observations. You do not need to locate an underground frozen section before asking us about service.
Frozen septic systems need professional attention
The Minnesota Pollution Control Agency explains that freezing can affect septic-system pipes and recommends calling a septic professional when a system freezes. Locating the affected part matters because household plumbing, the tank and the soil treatment area perform different jobs.
Avoid adding antifreeze or salt to a suspected frozen septic system, and do not run water continuously to try to thaw it. MPCA warns that continuous flow can overload the system. Call with the symptoms and system information you already have, so the next step can address the affected part rather than adding another problem.
Local system information helps in winter
St. Croix County maintains septic-system maintenance records through its Sanitary Program. For a Somerset or New Richmond property using an onsite system, those records can help you identify the system when arranging a winter service call.
If you do not know whether your property uses sewer or septic, say so and give us the address. Tell us whether the current concern involves drainage, water supply or both. For wastewater actively backing up, lead with that fact and call to check current availability. A short description of what is happening is enough to begin.
MAKE THE CALL USEFUL
Details to have ready.
- 01Whether water is failing to arrive or failing to drain.
- 02Affected rooms and whether wastewater is backing up.
- 03When symptoms began and whether the building was recently unoccupied.
- 04Address and sewer or septic information, if known.
TALK THROUGH A SERVICE REQUEST
Start with what you have noticed.
Ask about this service or share the details you already know.
HELPFUL RESOURCES